Call centers and large enterprises face unique challenges when implementing SIP Telephony. Network protection, SIP normalization, system survivability, and load
Implementing SIP Telephony for High Call Volumes
Author: W. Glendon Flowers
Glendon is responsible for creating corporate marketing and technical content including press releases, web copy, white papers, case studies, educational and tutorial pieces as well as other publications. He serves as editor in chief for Patton's email newsletter and other outbound communications. He holds a Bachelor of Science in Computer Science from UMUC and a Bachelor of Music in percussion performance from UMCP. Mr. Flowers is a single father with three adult daughters: Lauren, Hannah & Sarah (twins). He plays guitar, bass, keyboards, drums and percussion and enjoys composing and arranging music and songs.
UC for Hotels, MTU/MDU or Campus Environments with Analog Phones (Part II)
In PART I of this article we addressed the motivation question: Why would an organization switch to IP Telephony when
UC for Hotels, MTU/MDU or Campus Environments with Analog Phones (Part I)
Many organizations support large numbers of analog handsets that still work—and that are an integral part of operations and life-safety processes.
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Cloud this. Cloud that. What I want to know is this: What has The Cloud ever done for any actual real
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Have you ever needed to deliver voice-over-IP traffic to outdoor endpoints? What about emergency phones in such places as parking
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Poor audio quality can ruin your meeting. Yet setting up a conference call with all your constituents often requires navigating multiple
Turning on IPv6: Why do it?
IPv6 is “adulting.” No longer a playground for innovators and early adopters, the new-generation technology has “grown up” having now reached early majority status. So, the
Connect a 3CX phone system to 8 FXO trunks
3CX Users, Patton just made your life easier. For fast, easy setup, Patton’s new FXO analog-trunking VoIP CPE can connect your 3CX