This is a story about a technology solution that enabled two European industry leaders to play well with Microsoft Teams.
Making Microsoft Teams Play Nice with Others
How to Integrate 3CX with Analog Phones and PSTN
3CX is a popular software PBX with many rich and useful unified communications capabilities. It does NOT however natively support
Implementing SIP Telephony for High Call Volumes
Call centers and large enterprises face unique challenges when implementing SIP Telephony. Network protection, SIP normalization, system survivability, and load
UC for Hotels, MTU/MDU or Campus Environments with Analog Phones (Part II)
In PART I of this article we addressed the motivation question: Why would an organization switch to IP Telephony when
6 Components an IVR System Needs for an Omnichannel Experience
Press 1 for Spanish. Press 2 for French, and press 3 for English. I’m sure at some point in your
UC for Hotels, MTU/MDU or Campus Environments with Analog Phones (Part I)
Many organizations support large numbers of analog handsets that still work—and that are an integral part of operations and life-safety processes.
What’s wrong with Fax-over-IP?
New challenges introduced by the IP revolution can cause a fax call to fail. Digital (packetized) fax data is still subject to network impairments as is Voice over -Internet Protocol (VoIP). Here is a list of IP network characteristics that can break your FAX-over-IP service. . .
Microsoft Unified Communications: Solving for Interoperability
Unified Communications (UC) promises enhanced worker productivity for businesses, with such attractive features as integrated voicemail and email, desktop voice
The Powerful Benefits of Designing an Infrastructure First
Artificial intelligence, virtual reality, IoT, AVoIP, 8K, 5G… All of these expanding technologies cannot and will not function without a
The End of OAM: Alerting & Alarming in the Cloud
The growth of virtualization technologies, supported by cloud services, is radically transforming the way communication networks are delivered and managed.