This is a story about a technology solution that enabled two European industry leaders to play well with Microsoft Teams.
3CX is a popular software PBX with many rich and useful unified communications capabilities. It does NOT however natively support
Call centers and large enterprises face unique challenges when implementing SIP Telephony. Network protection, SIP normalization, system survivability, and load
In PART I of this article we addressed the motivation question: Why would an organization switch to IP Telephony when
Press 1 for Spanish. Press 2 for French, and press 3 for English. I’m sure at some point in your
Many organizations support large numbers of analog handsets that still work—and that are an integral part of operations and life-safety processes.
New challenges introduced by the IP revolution can cause a fax call to fail. Digital (packetized) fax data is still subject to network impairments as is Voice over -Internet Protocol (VoIP). Here is a list of IP network characteristics that can break your FAX-over-IP service. . .
Unified Communications (UC) promises enhanced worker productivity for businesses, with such attractive features as integrated voicemail and email, desktop voice
Artificial intelligence, virtual reality, IoT, AVoIP, 8K, 5G… All of these expanding technologies cannot and will not function without a
The growth of virtualization technologies, supported by cloud services, is radically transforming the way communication networks are delivered and managed.