UC for Hotels, MTU/MDU or Campus Environments with Analog Phones (Part I)

Many organizations support large numbers of analog handsets that still work—and that are an integral part of operations and life-safety processes. As the world shifts under their feet to ALL-IP communications, how can hotels, apartment-buildings, transportation, schools, and other campuses convert to IP or Cloud PBX systems without tossing out their functioning phones?


A related question is this:  Why would an organization switch to IP Telephony when it owns a plethora of bought-and-paid-for analog phones—and a traditional PBX—that all work just fine?

This post is Part I in a series about implementing IP telephony in high-density FXS environments [hotels, apartments, campuses] using analog POTS (plain old telephone service) phones.

According to Patton’s Marc Aeberhard:

Marc Aeberhard
Marc Aeberhard,
VoIP Product Manager,

The ALL-IP revolution has landed. Still, certain analog equipment will remain business-critical well into the future. For crucial business processes and workflows, hotels and MDU/MTU operations (for example) will rely on legacy POTS-based equipment and services, probably forever.

(SOURCE: Patton Announces the Industry’s Most Flexible High-Density FXS VoIP Gateway)

Well to answer question number two:

Compared to traditional PSTN service, internet phone service is cheap!

So, switching out a traditional PSTN trunk for a SIP-trunk delivered by an internet telephony service provider (ITSP) offers next-generation replacement services, significant cost savings—as well as such value-added features as music on hold and voicemail-email integration.

Further, switching from a traditional POTS trunk to internet telephony—a.k.a. Voice over IP (VoIP)—offers many other advantages for hotels, apartment complexes, and campus organizations. . .

  • Save on monthly phone bills by connecting their phone system to a SIP trunk and eliminating their costly PSTN service
  • Replace their existing legacy PBX phone system with an IP-based phone system (or IP-PBX) with increased flexibility, control, and advanced unified-communication (UC) features
  • Eliminate the on-site phone system by connecting to a hosted PBX provider, which reduces operating and maintenance costs
  • Integrate in-room phone service with check-in/check-out, billing, and other systems
  • Interactive Voice Response (IVR) systems and auto attendants provide automated menus and responses to better manage incoming calls
  •  For guests that work from their rooms, VoIP can provide such options as video conferencing, voicemail, virtual faxing, and customized speed dialing

So, back to question number one:

How can you take advantage of the cost savings and increased productivity the IP revolution offers, without ripping out and replacing all your analog handsets and related cable plant?

Watch this blog for the answer,
in Part II of this article. . .

What do you think?

  • Would you prefer to keep your analog phones or can you afford to replace them with SIP hard phones?
  • Which benefits of transitioning to IP telephony are most attractive to your business?

Add your thoughts in the comments below…

W. Glendon Flowers
Product Marketing Manager | Patton LLC
Glendon is responsible for creating corporate marketing and technical content including press releases, web copy, white papers, case studies, educational and tutorial pieces as well as other publications. He serves as editor-in-chief for Patton's email newsletter and other outbound communications. He holds a Bachelor of Science in Computer Science from UMUC and a Bachelor of Music in percussion performance from UMCP. Mr. Flowers is a single father with three adult daughters: Lauren, Hannah & Sarah (twins). He plays guitar, bass, keyboards, drums, and percussion and enjoys composing and arranging music and songs.