Profitability. For service providers, integrators and managed service organizations (MSOs), delivering next-generation services presents significant challenges. How do you control costs while assuring quality, security, manageability, and flexibility? In today’s ever-changing technology landscape, with new subscriber demands and expectations, designing and rapidly deploying stable, revenue-generating, All-IP services is not easy.
Making the transition to an ALL-IP service model involves complex decisions, including:
- hardware selection and related capital expenditure (CAP-EX)
- service implementation and deployment
- ongoing operating expenses (OP-EX).
Profitable business plans involve not only on replacing traditional services but anticipating, planning, and delivering value-added services into the future.
SIP trunking, unified communications (UC), UC as a service (UCaaS) and the Internet of things (IoT) can be technically perplexing. These services can be challenging to deploy quickly, difficult to protect against security threats, and even more difficult to customize for specialized subscriber requirements.
Few service providers have the capability to solve the myriad of customer service issues invlolved. The net result is customer dissatisfaction, churn, long resolution times and expensive truck rolls–along with less “convergence” or “unification” of services as expected by the market.
Even worse, new revenues are often not achieved.
Carrier-providers today desperately need web-based tools to provision, turn-up, troubleshoot, monitor, and manage, subscriber services—all the way to the customer premise.
Enter The Cloud.
Cloud-based edge orchestration broadens the scope of value-added services a provider can offer, while easing the pains of implementation and deployment, and reducing and OP-EX and CAP-EX.
A well-designed cloud service leverages intelligent network technology, which is adaptive, reactive and survivable, while enabling value-added services and fulfilling service level agreements (SLAs).
Leveraging on-premise devices, the cloud can provide telco carriers with remote access to customer-premise equipment (CPE) such as VoIP gateways and enterprise session border controllers (eSBCs). Cloud-based element management can provide remote control over service levels and feature licenses, with troubleshooting tools, configuration management, software upgrades, and so on—all securely controlled over the Internet, from any location in the world.
The capabilities a top tier cloud-based element management system might offer are extensive. A few highlights include…
- From the cloud you can manage, monitor, secure, alert, troubleshoot, analyze and optimize all your services
- Automatically provision services and upgrade CPE devices to support new services
- Remotely and securely control your access, networking and over-the-top (OTT) services at the network edge
- Easily upload configurations and feature licenses to deliver value-added services
- Effortlessly onboard new subscribers and deliver support and SLA services
- Converge delivery of new voice, data and network services
- Interoperate with Cloud telephony, on-premise PBX and SIP end points
- Integrate with third-party clouds and OSS/BSS platforms using and API
The Patton Cloud, available now, is such a tool.
What do you think?
- How has the advent of cloud-based element management changed the game for telco service providers?
- What do you consider the most valuable aspect of a cloud-based tool for All-IP carriers?
Add your thoughts in the comments below…